1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. *Free Delivery
An order valued over $200.00 and weighing less than 30kg is eligible for free delivery to metropolitan areas within 200 kilometers of our store location.
You are most welcome to contact us to inquire if your proposed order qualifies for free delivery.
For heavier items travelling over longer distance, we will be happy to provide a firm competitive shipping rate and the estimated delivery date.
3. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada. (We also accept orders from international customers who are shipping to addresses in Canada only.) Any shipments outside of Canada are not available at this time.
4. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-5 business days of the date of your order. Business day means Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
5. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
6. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the Québec tax rate. Currently a total of 14.975%.
7. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at (450) 688-3080.
If you have any questions about the delivery and shipment or your order, please contact us at (450) 688-3080.